HIPPOour work

HIPPO, a leading UK waste management company, partnered with Appoly to streamline and enhance their operations with bespoke digital solutions. Appoly developed tailored mobile and web applications for installers, drivers, consumers, and trade professionals, revolutionising HIPPO’s booking, logistics, and customer service processes. The collaboration resulted in increased efficiency, improved compliance, and enhanced user experiences, solidifying HIPPO’s position as a market leader.

About HIPPO and the Challenge

HIPPO has been a pioneer in the UK waste management industry for over 20 years, offering a range of innovative solutions such as HIPPOBAGs, traditional skip hire, and man-and-van services. Their mission is to provide convenient, eco-friendly waste disposal options while ensuring exceptional customer service. HIPPO diverts over 95% of the waste they collect from landfill, reflecting their commitment to sustainability.

As a growing company with an expanding customer base, HIPPO recognised the need to further enhance their operations with cutting-edge technology. They sought to provide:

  • Seamless Customer Experiences: Streamlining booking and waste collection for individual customers, trade professionals, and installation teams.
  • Operational Excellence: Equipping drivers and installers with digital tools to optimise workflows and maintain compliance with regulatory requirements.
  • Scalable Solutions: Building platforms capable of adapting to evolving customer needs and supporting HIPPO’s long-term growth.

HIPPO’s proactive approach to digital transformation led them to partner with Appoly, a trusted leader in bespoke app development, to turn their vision into reality.

Solutions Delivered

Appoly developed a comprehensive suite of applications, each tailored to meet the specific needs of HIPPO’s users.

Installers Mobile App

This app simplifies waste collection bookings for HIPPO’s installation teams. Key features include:

A streamlined booking process for HIPPOBAGs and collection services.
Real-time updates on collection status.
A user-friendly interface designed for quick and efficient navigation.

Drivers Mobile App and Infrastructure

To optimise HIPPO’s logistics and ensure compliance, Appoly delivered a powerful driver app supported by robust backend infrastructure. Features include:

Waste Transfer Note Management: Digitalised notes ensure regulatory compliance and streamline administrative tasks.
Vehicle Checks and Defect Reporting: Drivers can perform routine checks and log any issues, improving safety and operational efficiency.
Real-Time Coordination: Drivers receive real-time updates and route optimisations, reducing delays and maximising productivity.

Consumers Platform

Appoly created an intuitive platform for HIPPO’s end customers, making it easier than ever to book waste collections. Key features include:

Seamless Booking: Customers can schedule collections for their HIPPOBAGs directly after purchasing online or through retail partners.
Integrated Payment Solutions: Secure, easy-to-use payment options enhance the user experience.
Personalised Notifications: Customers receive updates on their booking status and collection times.

Trade App

Designed specifically for independent tradespeople, the Trade App empowers users to manage project-based waste removal with HIPPO. Features include:

A bespoke booking system for HIPPOBAGs and waste collections.
Tools for managing multiple projects simultaneously.
Customised pricing and invoicing options for trade professionals.

Results and Benefits

Appoly’s digital solutions have delivered tangible results for HIPPO, including:

Operational Efficiency

  • Reduced time spent on manual processes by automating bookings and logistics.
  • Streamlined workflows for drivers, resulting in fewer delays and enhanced route management.

Regulatory Compliance

  • Improved waste transfer note management and vehicle checks ensure compliance with UK waste regulations.

Enhanced User Experiences

  • Positive feedback from installers, drivers, and trade professionals for the intuitive, easy-to-use apps.
  • Increased customer satisfaction through seamless booking processes and real-time updates.

Business Growth

  • By extending services to independent tradespeople, HIPPO has opened new revenue streams and strengthened its market position.
  • Scalable digital solutions ensure HIPPO is equipped for future growth and evolving customer demands.

Why Appoly?

HIPPO chose Appoly for its expertise in bespoke mobile app development and its consultative approach. Appoly’s commitment to understanding client needs and delivering tailored, scalable solutions made them the ideal partner for this ambitious project.

Appoly wants to be partners rather than a mere supplier.

Hugh Beever - HIPPO